Job Number: 2652931 Business: GE Healthcare Business Segment: Healthcare Imaging About Us: GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry. Posted Position Title: Field Engineer 2 Career Level: Experienced Function: Services Function Segment: Field Services Location: Australia U.S. State, China or Canada Provinces: City: Springfield Central Postal Code: 4300 Relocation Assistance: No Role Summary/Purpose: Description: The Field Service Engineer is responsible for;
- developing and maintaining strong relationships with customers by providing excellent customer service
- maintaining all equipment models specific to a modality or modalities in their assigned area.
- Installations as required Essential Responsibilities: Key Responsibilities:
- Install equipment in a professional manner in accordance with the Company standards and directives and customer requirements.
- Perform preventative maintenance on installed equipment in a professional manner in accordance with Company standards and directives and customer requirements.
- Make remedial maintenance calls in as timely a manner and fix the equipment in accordance with Company standards and directives and customer requirements.
- Ensure timely completion of FMIs
- Advise management when response time objectives cannot be met ie If there are two site visits in relation to the same problem, inform Senior Field Engineer (SFE).
- The Field Service Engineer retains ownership of the problem until it is resolved.
- The Field Service Engineer must keep the customer, SFE, and Service Delivery Manager (SDM) informed on progress.
- Keep management and sales staff fully aware of all developments in the installed base.
- Keep customers fully satisfied by keeping them informed as to activities when on site and/or working on their behalf whilst on site.
- Report regularly to management in accordance with reporting guidelines/procedures.
- Complete other assignments and projects as directed
- Follow the alert procedure for system down.
- Attend technical and general skills development training courses as directed and keep abreast of developments/technical product information.
- Work within the defined responsibilities as documented in GE Healthcare Spirit and Letter Commitment Form to ensure compliance
- Accurately complete and lodge all paperwork timely and within company guidelines
- Ensure all Company property (tools, test equipment, motor vehicle) is kept in optimum condition and that parts usage/ordering is optimised from both the Company’s and the customer’s point of view
Quality Specific Goals:
- Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
- Complete all planned Quality & Compliance training within the defined deadlines.
- Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.
- Identify and report any personal quality or compliance concerns immediately to the Quality Organization.
- Insure timely dispatch closure.
- Insure completion of all field modifications instructions (FMI’s) within prescribed timeframe. Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible. Qualifications/Requirements: Required Qualifications:
- Certificate of Electronic Engineering or equivalent trade
- Relevant licenses as required by Federal or State Legislation (eg: Electrical Licenses, Radiation License) and Work Cards (eg: White Card) Additional Eligibility Qualifications: Desired Characteristics: Preferred Skills / Experience
- Technical capability of working on Medical Equipment preferred but not essential
- Previous experience interpreting schematic diagrams to perform effective repair and planned maintenance of electronic and electro-mechanical equipment.
- Solid fault finding techniques.
- Demonstrated ability of working on various computer networking systems
- Demonstrable interpersonal skills / customer relationship management abilities
- Proven personal time management and reasoning skills.
- Strong Customer skills with the ability to communicate technical issues to the customer in an “easy to understand" manner.
- Ability to learn new technologies quickly.
- Experience interfacing with both internal team members and external customers as part of a solution based service process.
- High work standards and quality.
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