Senior Service Manager Job (Brisbane, Sydney, Melbourne, Perth, Australia)

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Job Number: 2688567Business: GE TransportationBusiness Segment: TransportationAbout Us: GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

At GE Transportation, we’re solving the world’s toughest rail problems. From our work on emergency warning systems to our innovations in next generation locomotives, the GE Transportation teams are dedicated to turning imaginative ideas into advances in transportation that solve some of the world’s toughest problems. Join us and you’ll find yourself in a stimulating, creative environment where you’ll work collaboratively and across functions on everything from freight and passenger locomotives, to information technology solutions, to motorized drive systems for mining trucks and drills. If you’re a persuasive leader with the can-do attitude to share your vision and make it a reality, then join GE in creating the next generation of transportation products and services that will impact the globe for generations to come.Posted Position Title: Senior Service ManagerCareer Level: ExperiencedFunction: ServicesFunction Segment: Field ServicesLocation: AustraliaU.S. State, China or Canada Provinces: City: Brisbane, Sydney, Melbourne, PerthPostal Code: 4300Relocation Assistance: NoRole Summary/Purpose: The Senior Service Manager has leadership accountability for: operational execution and delivery of locomotive service to customers in Australia & New Zealand; developing customer loyalty and managing customer relations (including GE’s alliance partners); managing across functions to achieve desired outcomes for customers; developing and delivering financial outcomes to the business; and building a strong service team through talent acquisition, development and succession planning.Essential Responsibilities: The Senior Service Manager demonstrates accountability for functional, business, and broad company objectives. In this role you will integrate and develop processes that meet business needs across the organization, manage complex issues within functional areas of expertise, be involved in long-term planning, and contribute to the overall business strategy.


- Participate in development and lead the execution of the Services growth strategy in Australia & New Zealand

- Responsible for building strong long-term relationships with specific customers within Australia & New Zealand

- Lead complete field resource management efforts

- Work closely with region sales leaders to ensure appropriate sales coverage and opportunities to achieve the services orders plan for Australia & New Zealand

- Provide the operational leadership needed to drive profitable service growth

- Responsible for overall business management duties for assigned Field Service Engineers

- Provide accurate and timely information to assigned personnel regarding salary planning, performance appraisals, career coaching and disciplinary action as required

- Lead efforts to ensure customer service excellence for assigned customers

- Manage cost control, quality, and operations-oriented customer communications

- Ensure all work is conducted in a safe manner compliant with OSHA and applicable Australian EHS regulations.Qualifications/Requirements:

• Bachelor’s degree from an accredited university or college
• Minimum of five years experience in Field Services
• Proven ability to deliver Services to satisfy customer and contractual requirements
• Demonstrated ability to lead and manage a service delivery team
• Willingness and ability to travel within assigned region

Additional Eligibility Qualifications: Desired Characteristics: ·Bachelor’s degree in Engineering or physical science is preferred
- Strong business acumen and commercial savvy
- Ability to manage effectively in a dynamic and fast-paced environment
- Strong customer service mindset
- Effective team contributor and member
- Ability to energize teams through inclusiveness and connection with people
- Working knowledge of contract terms and conditions
- Familiarity with project labor and material quoting tools
- Ability to build trust by respecting the ideas and contributions of everyone
- Strong oral and written communication skills
- Strong interpersonal and leadership skills


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