PART TIME CUSTOMER SALES REPRESENTATIVE - ODS Job (Parramatta, Australia)

[Mr. Job]

Job Number: 2696366Business: GE HealthcareBusiness Segment: Healthcare ImagingAbout Us: GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.Posted Position Title: PART TIME CUSTOMER SALES REPRESENTATIVE - ODSCareer Level: ExperiencedFunction: SalesFunction Segment: Inside Sales and Tele SalesLocation: AustraliaU.S. State, China or Canada Provinces: City: ParramattaPostal Code: 2150Relocation Assistance: NoRole Summary/Purpose: A Customer Sales Representative – ODS (CSR- ODS) is responsible for managing On Demand Service opportunities within the Commercial Team, working with all stakeholder to ensure a smooth & efficient experience for the customer. This is a job share opportunity - Part Time 3 days per week (Wed, Thurs and Fri)Essential Responsibilities: Key responsibilities include:


- Quote & manage On Demand Service (ODS) requests from opportunity identification, qualification through to billing.

- Work closely with Contract Sales, call centre & field service teams to co-ordinate the customer solution.

- Prepare and co-ordinate relocation quotations in collaboration with installation & service delivery managers or other relevant stakeholders.

- Maximize revenue, service capture and customer satisfaction through ODS opportunities.

- Deliver high levels of performance against key metrics in ODS and other areas.

- Develop customer relationships within a given geography working closely with the contract sales team.

- Operate in accordance with defined commercial processes in a professional & proactive manner to keep customers’ satisfied with GE service.

- Maintain customer records, profiles, account records and all interactions with customers in GEHC’s CRM tools.

- Be responsible for data cleanliness, ensuring all systems are updated when discrepancies are identified.

- Drive efficiencies through process review.

- Generate and communicate leads to relevant colleagues.

- Drive promotional activities & initiatives in line with promotional programs.

- Ownership of customer queries and subsequent resolutions.

- Ensure knowledge of and compliance with Company policies and quality processes.Qualifications/Requirements:
- Min. 2 years experience in admin & customer service.

- Highly developed communication, negotiation, presentation & interpersonal skills.

- Fluent English with appreciation of ANZ business environment.

- Knowledge of marketplace preferred, with a healthcare and/or technical sales background advantageous

- Ability to work within a team environment and harness resources to achieve goals.

Quality Specific Goals:

1. Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position

2. Complete all planned Quality & Compliance training within the defined deadlines

3. Identify and report any quality or compliance concerns and take immediate corrective action as required.

4. Knowledge and understanding of all Environmental Health Policies (including but not limited to GE Healthcare EHS Policies, GE Healthcare Fleet Rules, etc.) and operate within them to ensure that no company policy or US / Int’l and/or local Law is broken

5. Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possibleAdditional Eligibility Qualifications: Desired Characteristics: High work standard and quality.Effective problem solving.Effective personal organization skills.Business and results oriented.Radiology or Healthcare professional.


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