Senior DF Operations Officer Job (North Sydney, Australia)

[Mr. Job]

Job Number: 2638961Business: GE CapitalBusiness Segment: Capital - InternationalAbout Us: GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.Posted Position Title: Senior DF Operations OfficerCareer Level: ExperiencedFunction: Financial Services OperationsFunction Segment: Administration and SupportLocation: AustraliaU.S. State, China or Canada Provinces: City: North SydneyPostal Code: 2060Relocation Assistance: NoRole Summary/Purpose: To oversee the day-to-day processing of the Disbursements and Allocations team within Commercial Operations and to act as a 1st point of escalation for complex issues/enquiries.Essential Responsibilities: General /Resource Planning

- Oversee daily workflow and processing of the team

- Ensure all relevant processing is completed by
3.00 pm daily and PPS (bank) file is run by
4.00 pm (3:30 pm for NZ)

- Constantly review all relevant workflow queues to ensure all processing is completed within SLA for all categories

- Constantly review all workflow pending queues to ensure regular follow up and clearance

- Ensure all Investigations issued to the team are investigated, resolved and closed within relevant SLA (whenever possible)

- First point of contact for escalation of disputes and issues relating to the team or system issues/IT tickets

- Ensure adequate resourcing for completion of daily tasks/functions within Commercial Ops.
Customer Experience/Coaching

- Complete call evaluations as per monitoring and supervision policy and effectively handling customer escalations and complaints

- Perform monthly or fortnightly coaching/feedback sessions with Commercial Operations team.
Reporting

- Conduct and document monthly audits on processes

- Preparation of monthly metrics, analyse data and correct root cause of defects
Training and Support

- Assist in scheduling/training of new and existing team members in various team processes

- Identification and assist in implementation of process improvements and project integrations

- Assist with the facilitation of individual or group training sessions to ensure each member of the commercial operations team is cross skilled in 3 or more processes (where applicable)

- Assist Leader with interviewing and recruiting of new staff

- Assist Leadership team in supporting/Implementing various initiatives for DF OpsQualifications/Requirements: Qualifications:


- High level of organization skills

- Excellent Customer service skills

- Intermediate skills in Microsoft Office suite (word, excel etc)

- Experience in handling complaints and complaint resolution

- Excellent numerical and analytical skills

- Proactive approach and commitment to Teamwork

- Proven ability to work under pressure and meet strict deadlines

Experience

- Team supervisory and demonstrable coaching skills

- Finance company experience preferableAdditional Eligibility Qualifications: Desired Characteristics: Technical Knowledge
- Understanding of the DF Business - products, branch structure, roles, responsibilities and customer needs Demonstrate GE Growth Values & Culture
- Strong People Skills/Listener
- Effective Communication
- Customer Focused/Champion
- Supporting and driving change
- Committed / Passionate - Self motivated individual
- Flexibility
- Proficient time management and prioritisation skills
- Accountable – takes ownership of issues through to resolution
- Being proactive and resourceful
- Proficient in using AIMS & COMS


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