Field Service Technician Job (Melbourne, Australia) - منتديات المطاريد
بسم الله الرحمن الرحيم
وَهُوَ الَّذِي فِي السَّمَاءِ إِلَٰهٌ وَفِي الْأَرْضِ إِلَٰهٌ ۚ وَهُوَ الْحَكِيمُ الْعَلِيمُ (84) وَتَبَارَكَ الَّذِي لَهُ مُلْكُ السَّمَاوَاتِ وَالْأَرْضِ وَمَا بَيْنَهُمَا وَعِندَهُ عِلْمُ السَّاعَةِ وَإِلَيْهِ تُرْجَعُونَ (85) "الزخرف"

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    هاملتون لأول مرة
    (الكاتـب : Clinical chemist ) (آخر مشاركة : mostafasaad)
    ♥♥♥♥ عمار يا كندا ♥♥♥♥
    (الكاتـب : Ehab Salem ) (آخر مشاركة : NazeeH)
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    (الكاتـب : NazeeH )

    قديم 6th May 2016, 08:00 AM Mr. Job غير متواجد حالياً
      رقم المشاركة : 1
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    ausflag Field Service Technician Job (Melbourne, Australia)

    أنا : Mr. Job







    Job Number: 2599091Business: GE HealthcareBusiness Segment: Healthcare ImagingAbout Us: GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.Posted Position Title: Field Service TechnicianCareer Level: ExperiencedFunction: ServicesFunction Segment: Product Maintenance and SupportLocation: AustraliaU.S. State, China or Canada Provinces: City: RichmondPostal Code: 3121Relocation Assistance: NoRole Summary/Purpose: The Field Service Technician is responsible for performing the scheduled maintenance, field modifications and installations on a wide variety of Life Care & Diagnostic imaging equipment. You will be responsible for meeting the daily service repair needs of the customer’s equipment and driving customer satisfaction through Service Excellence. Initial machines consist of; Ultrasound , Mobile X-Ray & Fluoroscopy, Anaesthetic, Patient Monitoring devices, Computer workstations & Servers.Essential Responsibilities: Key Responsibilities/essential functions include:

    - Working with experienced field service engineers on basic troubleshooting, installation, maintenance and service repair needs on designated equipment.

    - Completing Level 1 and Level 2 work - Preventative Maintenance and Functional Management Inspections.

    - Ordering and managing repair parts cycle times.

    - Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.

    - Learning to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction.

    - Maintaining tools and test equipment properly and ensuring they are calibrated.

    - Meeting Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements.

    - Working with experienced field engineers on managing vendors’ service delivery processes in compliance with GE Healthcare policies.

    - Learning to utilize the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving.

    - Working as a member of the local team to provide efficient service delivery to all accounts within assigned area.

    - Ability independently manage level1, Level2 customer service calls with Online engineer support.

    Quality Specific Goals:


    - Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position

    - Complete all planned Quality & Compliance training within the defined deadlines

    - Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.

    - Identify and report any personal quality or compliance concerns immediately to the Quality Organization.

    - Ensure timely dispatch closure (if applicable)

    - Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe (if applicable)

    - Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible

    - Ask for mentorship & guidance in order to ensure compliance with all of the above.Qualifications/Requirements: Certificate III in Electronic Engineering or equivalent trade

    - Relevant licenses as required by Federal or State Legislation (eg: Electrical Licenses, Radiation License) and Work Cards (eg: White Card)

    - Electrical Engineering or Biomedical Engineering Technology Degree would be highly regarded but not essentialAdditional Eligibility Qualifications: Desired Characteristics:
    - Experience interfacing with both internal team members and external customers as part of a solution based service process.
    - Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.
    - Biomedical, mechanical and/or experience servicing electronic equipment
    - Experience troubleshooting and responding to customer concerns.
    - Strong customer service skills with the ability to communicate technical issues in an easy to understand manner
    - Demonstrable interpersonal skills / customer relationship management abilities
    - Ability to show self-initiative & motivation
    - Ability to learn new technologies quickly.
    - High work standards and quality.
    - Proven personal time management and reasoning skills.


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    الموضوع الأصلي : Field Service Technician Job (Melbourne, Australia)     -||-     المصدر : منتديات المطاريد     -||-     الكاتب : Mr. Job

     

     

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