Technical Support Analyst - 12 month contract Job (Melbourne, Australia) - منتديات المطاريد
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    قديم 16th June 2016, 12:50 PM Mr. Job غير متواجد حالياً
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    ausflag Technical Support Analyst - 12 month contract Job (Melbourne, Australia)

    أنا : Mr. Job







    Job Number: 2645287 Business: GE Capital Business Segment: Capital - International About Us: GE Capital's Commercial Distribution Finance (CDF) division facilitates the movement of finished inventory and certain account receivable between Manufacturers, Distributors and Dealers/Resellers. Being involved in all stages of the supply chain means we know what kinds of services will help you keep your business booming. For greater understanding of our global offering, visit www.gecdf.com

    The CDF business in ANZ is going through a significant business expansion resulting in a complex infrastructure, platform, application and overall technology integration program over the next 12 to 18 months, with heavy overlap and engagement with the rest of the APAC and North America/Europe regions. Posted Position Title: Technical Support Analyst - 12 month contract Career Level: Experienced Function: Information Technology Function Segment: End User Services Location: Australia U.S. State, China or Canada Provinces: City: Richmond Postal Code: 3121 Relocation Assistance: No Role Summary/Purpose: The main function of this role is to provide day to day desktop and technical support for Commercial Distribution Finance business and cover end-to-end IT service delivery for Australia and New Zealand, including IT infrastructure service, end user terminals/mobility device support, application support, project delivery assistance and multiple technology-counterpart communication. This role is a 12 month contract position. Essential Responsibilities: Responsibilities include:

    - Day to day desktop support and single point of technical go-to person.

    - Liaising with regional technology functional teams to execute various IT infrastructure implementations, while ensuring a managed, secure end user technology environment.

    - Assist with infrastructure facilities management in ANZ, to manage the daily operation and production support of IT systems, ensuring that the agreed the service level standards are met.

    - Support line of business end users through direct end user engagement or through projects that deliver changes to the end user environment. Be the local point person for all technology communication to the business groups.

    - Support IT system for line of business or local regulator as appropriate, to take essential hands-on job, offer technological troubleshooting and maintain adequate documentation and operational procedures.

    - Assist the WF Wholesale Technology team in keeping desktops and local technology components in compliance within standards.

    - Handle local business questions, complaints, problems and recommendation, tracking, measuring, escalating and negotiating as appropriate.

    - Communicate corporate standards and best practices and advocating best practices while maintaining a high level of efficiency.

    - Assist Networking and Server Engineering teams as appropriate with network related changes and maintenance tasks.

    - Assist with patching, upgrading and coordinate the testing of computer build within lines of business.

    - Address technology quality issues and coordinate and minimize schedule related conflicts with technology changes.

    - Actively participate in committees, project, and forums which may have impact to the enterprise desktop environment.

    - Perform all other duties as assigned. Flexible working and weekend on-site support coverage as and when required. Qualifications/Requirements: The successful candidate will be able to demonstrate:

    - Proven IT experience in a multi-national or financial institution.

    - Proven experience in desktop, end user and infrastructure support (such as server room, VC system and relative standards) and exposure to application support/maintenance

    - Involvement of project deployments.

    - Deeply engaged in end-user services & support with solid understanding of risk/physical security standards and practices.

    - Previous experience of maintaining IT Inventory and IT records.

    - Experience of Incident and change management – ITIL awareness

    - Experience working independently with limited supervision.

    - Ability to respond to requests with urgency and manage changing priorities.

    - Flexible working attitude.

    - Previous experience of network/hardware/IT room support experience would be an advantage. Additional Eligibility Qualifications: Desired Characteristics:
    - Strong communication skill is required, both in spoken/written English.
    - Ability to write process documents and incident reports, project updates.
    - Assertive and diplomatic personality. Self-motivated and ability to work on their own initiative.
    - Ability to learn new skills quickly and effectively.
    - Proficiency in supporting desktop environment: MS Windows OS (registry, profiles, services and components, file structures, permissions, and application compatibility), MS Active Directory, MS Office Application, MS Outlook, and various x86 based application.
    - Experience in Windows/Linux administration
    - Working knowledge of SQL Server
    - Experience with application packaging and integrating 3rd party libraries.
    - Knowledge of networking and telecommunication.
    - Strong IT documentation management skill.
    - Ensure to be proven as good team player to deliver the objectives assigned to the team.
    - Prior financial/banking/multi-national experience will be an advantage.


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    الموضوع الأصلي : Technical Support Analyst - 12 month contract Job (Melbourne, Australia)     -||-     المصدر : منتديات المطاريد     -||-     الكاتب : Mr. Job

     

     

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