Technical Support Specialist

[Mr. Job]

We started by bringing transparency and increased access to the opaque and offline temporary healthcare staffing industry, and we are now building the largest marketplace in the healthcare labor market that enables all healthcare professionals to find their perfect job opportunity, faster and easier than ever before.

THE MISSION:

Technical and product support are the main responsibilities of this role. The right candidate will have a demonstrated ability to work cross functionally with product, engineering, and account management teams in order to triage customer’s technical issues.

What you’ll do:

<ul style=""><li style="">Do root cause analysis which requires gathering and replicating customer issues for escalation to the appropriate team<li style="">Provide subject matter expertise for Vivian’s customer ticketing system<li style="">Leverage tools already used internally (Admin, Looker, Salesforce, ZenDesk) to execute on position responsibilities&#160;<li style="">Quantitative or technical degree preferred<li style="">The range for this position is $75,000 - $90,000 yearly salary, dependent on job-related, non-discriminatory factors such as experience, education, and skills. This range is based on a full-time schedule. We are unable to support visa sponsorship or transfer at this time.&#160;</p>Flexible Time Off<li style="">401K Retirement Savings Plan with Generous Employer Match<li style="">Pre-tax Commuter Benefit Plan<li style="">Access to Corporate Discount Program<li style="">We strongly encourage people of color, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, and anyone with disabilities to apply. Vivian Health is an equal opportunity employer and welcomes everyone to our team. If you need reasonable adjustments at any point in the application or interview process, please let us know.







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