Direct Sales Consultant Job (Auckland, New Zealand)

[Mr. Job]

الصحف المصرية والعربية

Job Number: 2275105Business: GE CapitalBusiness Segment: Capital - InternationalAbout Us: Posted Position Title: Direct Sales ConsultantCareer Level: ExperiencedFunction: SalesFunction Segment: Administration and SupportLocation: New ZealandU.S. State, China or Canada Provinces: City: AucklandPostal Code: 1010Relocation Assistance: NoRole Summary/Purpose: Direct Sales is a channel that provides personal lending solutions to both new and existing customers in an Inbound Call Centre environment. The primary focus of this role is to generate sales for personal lending and associated products, identify and refer sales leads to other channels (as appropriate), make sound lending decisions, customer satisfaction and customer retention.Essential Responsibilities: Sales Generation
? Generating new business by offering full range of GE products, including; personal loans,
insurance, and auto loans. Specifically:
? Making outbound calls to existing customers
? Taking inbound call and conducting customer loan interviews
? Collecting relevant customer personal and financial information
? Assessing customer’s needs and eligibility for product solutions
? Providing customers with up-selling and cross sell options
? Introducing new GE and external products
? Executing on all team and individual objectives
? Supporting national and local marketing campaigns
? Developing thorough understanding of direct sales process and products

Accounts Management
? Ensure all customer interactions are of a high standard. This includes building rapport, listening, good questioning etc. (Measured through call evaluations)
? Proactively working to retain customers
? Average call handle time meets requirements
? Minimum calls handled per day and applications

Compliance
? Work in accordance with GE policies and procedures, demonstrating GE values and high ethical standards consistent with the GE Spirit & Letter.
? Understand and ensure all Compliance, Legislative & Regulatory responsibilities are met
? Escalate any Compliance, Legislative or Regulatory issues and/or concerns through the appropriate channels
? Refer to Schedule 1 for more specific compliance responsibilities related to the Direct Sales Consultant position ”
? Ensure you adhere to all the EHS Policies, Procedures and Responsibilities as detailed in the EHS Manual on the EHS Links siteQualifications/Requirements: Qualifications
? Completion of Secondary (High School) Qualification (or equivalent)
Experience
? Previous experience in a customer service/sales role
Technical Knowledge
? Knowledge of consumer credit products (desirable)
? Knowledge and understanding of financial management practices (desirable)
? Understanding of legislative requirements and current compliance practices (Desirable)Additional Eligibility Qualifications: Desired Characteristics:

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