• Install, upgrade, support and troubleshoot Enterprise Applications hosted on Windows Server 2008/2012/2016.• Install, upgrade, support and troubleshoot Enterprise Applications running on Microsoft Terminal Services.• Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, application servers, and administrative systems. • Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime.• Troubleshooting network connectivity in a LAN/WAN environment. • Install, upgrade, support and troubleshoot Windows and Microsoft Office and any other authorized desktop applications.• Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment. • Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) that has authorized access to the network.• User account administration, i.e., account creation and management and password resets on Active Directory.• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.• Use tools and methodologies to load, copy and customize operating system configurations for deployment.• Provides backup support and assistance to the Network Administrator as needed.• Familiarize end users on basic software, hardware and peripheral device operation.• Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support Administrator.• Works with other IT team members regarding new branch builds and upgrades.
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