Job Number: 2105851 Business: GE Capital Business Segment: Capital - International About Us: GE (NYSE: GE) works on things that matter. The best people and the best technologies taking on the toughest challenges. Finding solutions in energy, health and home, transportation and finance. Building, powering, moving and curing the world. Not just imagining. Doing. GE works. For more information, visit the company's website at www.ge.com Posted Position Title: Direct Sales Consultant Career Level: Experienced Function: Sales Function Segment: Inside Sales and Tele Sales Location: New Zealand U.S. State, China or Canada Provinces: City: Auckland Postal Code: 1010 Relocation Assistance: No Role Summary/Purpose: Direct Sales is a channel that provides personal lending solutions and services enquiries for new and existing customers in an Inbound, online and outbound Call Centre environment.
To provide excellent phone-based customer services to all customers by assisting with a range of inquiries and supplying correct information. Channelling inquiries to the appropriate place where required and portraying a professional image as the first point of contact. Essential Responsibilities: Sales Generation
Generating new business by offering a range of GE products, including; personal loans, insurance, and auto loans. Specifically:
Making outbound calls to existing customers
Taking inbound calls, servicing customers and completing customer applications where appropriate.
Collecting relevant customer personal and financial information
Providing customers with the features and benefits of our products for them to make informed decisions.
Introducing new GE and external products where applicable
Executing on all team and individual objectives
Supporting marketing campaigns and tracking customer correctly
Developing thorough understanding of direct sales products, policies and procedures and sales processes
Ensure all customer interactions are of a high standard. This includes building rapport, listening, good questioning etc. (Measured through call evaluations, customer feedback and pulse checks)
Proactively working to retain customers and using EEEO (End every encounter with an offer) on every call.
Average call handle time meets requirements
Minimum calls and applications handled per day Qualifications/Requirements: Completion of Secondary (High School) Qualification or equivalent
Previous experience in customer service/sales
MS Office – basic computer / typing skills
Attributes and behaviours
Understands and is responsive to customers’ objectives and needs.
Quickly and effectively solves customer’s problems
Develops trust and credibility with the customer to uncover needs and offer based on those needs
Is a good team player with good interaction with team members
Contributes to team idea generation
Listens well and can articulate clearly in both verbal and written communication
Identifies what needs to be done and takes action before being asked, when the situation requires it
Proactively identifies and escalates issues or breaches through the appropriate channels
Seeks out others involved in a situation to learn their perspectives
Can negotiate skilfully in tough situations with both internal and external groups
Gains trust of other parties to the negotiations
Has integrity, which does not vary according to circumstances or need to fulfil short term objectives
Maintains up to date knowledge of Compliance, Legislative & Regulatory requirements and seeks further clarification if required.
Ability to work in accordance with Compliance, Legislative & Regulatory requirements
Demonstrates GE Values, always acts with unyielding integrity
Commitment to Performance
Continual Improvement – Builds on strengths and develops weaknesses. Pursues self-development and seeks feedback from others, whilst being receptive to new ideas and perspectives
Manages own performance on the job in face of changing priorities and situations and conflicting time frames. Effectively manages own stress.
Ensures that personal roster (start times, breaks) are adhered to at all times Additional Eligibility Qualifications: Desired Characteristics: