Direct Sales Associate ? Burnley Job (Melbourne, Australia)

[Mr. Job]

Job Number: 2016802 Business: GE Capital Business Segment: Capital - International About Us: GE (NYSE: GE) works on things that matter. The best people and the best technologies taking on the toughest challenges. Finding solutions in energy, health and home, transportation and finance. Building, powering, moving and curing the world. Not just imagining. Doing. GE works. For more information, visit the company's website at www.ge.com Posted Position Title: Direct Sales Associate – Burnley Career Level: EL Function: Sales Function Segment: Inside Sales and Tele Sales Location: Australia U.S. State, China or Canada Provinces: City: Melbourne Postal Code: 3121 Relocation Assistance: No Role Summary/Purpose: The Outbound Solicitations team is a channel that provides personal lending solutions to existing GE customers in an Outbound Contact Centre environment. Outbound solicitations to existing GE credit card holders is the major focus of customer acquisition. The primary focus of this role is to generate sales for personal lending & associated products, identify and refer sales leads to other channels (as appropriate), make sound lending decisions, deliver customer satisfaction & customer retention Essential Responsibilities: Sales Generation

- Meeting defined effort and productivity measures, conversion effectiveness and volume targets

- Generating new business by offering full range of GE products, including; personal loans, credit cards & Insurance. A particular focus on outbound calls to an active lead file is a core requirement of the role.

Specifically:

- Making outbound calls to existing customers

- Processing applications for Personal Loans

- Assessing customer's needs and eligibility for product solutions

- Providing customers with up-selling and cross sell options

- Taking inbound call and conducting customer loan interviews

- Collecting relevant customer personal and financial information

- Executing on all team and individual objectives

- Supporting national and local marketing campaigns

- Developing thorough understanding of direct sales process and products

Sales interactions – account management

- Ensure all customer interactions are of a high standard. This includes building rapport, listening, good questioning etc. (Measured through call evaluations by team manager)

- Proactively works to retain customers and meet objectives and requirements.

- Average call handle time meets requirements

- Minimum calls handled per day and applications

Compliance

- Work in accordance with GE policies and procedures, demonstrating GE values and high ethical standards consistent with the GE Spirit & Letter.

- Understand and ensure all Compliance, Legislative & Regulatory responsibilities are met

- Escalate any Compliance, Legislative or Regulatory issues and/or concerns through the appropriate channels

- Ensure you adhere to all the EHS Policies, Procedures and Responsibilities as detailed in the EHS Manual on the EHS Links site Qualifications/Requirements: Qualifications

- Completion of Secondary (High School) Qualification (or *****alent)

Experience

- Previous experience in an outbound customer service/sales role

- Previous experience working in a high performance customer contact centre Additional Eligibility Qualifications: Desired Characteristics: Technical Knowledge
- Knowledge of consumer credit products (desirable)
- Knowledge and understanding of financial management practices (desirable)
- Understanding of legislative requirements and current compliance practices (Desirable) Desirable
- Understands and is responsive to customers' objectives and needs.
- Quickly and effectively solves customer's problems
- Develops trust and credibility with the customer
- Listens well and can articulate clearly in both verbal and written communication
- Is a good team player with good interaction with team members

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