Frontline Associate Job (Parramatta, Australia)

[Mr. Job]

الصحف المصرية والعربية

Job Number: 2045189Business: GE CapitalBusiness Segment: Capital - InternationalAbout Us: Posted Position Title: Frontline AssociateCareer Level: ExperiencedFunction: Financial Services OperationsFunction Segment: Customer ServiceLocation: AustraliaU.S. State, China or Canada Provinces: City: ParramattaPostal Code: 2150Relocation Assistance: NoRole Summary/Purpose: Receive incoming calls from customers with queries or requests; deal with customer enquiries and resolve service related issues, activating credit cards and cross selling insurance products.

Maintain up-to-date product, policy and process knowledge to be able to assist customers professionally and efficiently and ensure compliance with all legislative and GE requirements.Essential Responsibilities:
- Computer literate including detailed knowledge of Cardpac and Vision+ and XCalibur

- Thorough knowledge of operational procedures

- Thorough knowledge of client and customer group

- Thorough understanding of the insurance process, including cross selling and reporting of compliance issues

- Quick & accurate keyboard skills

- Solid numerical reasoning

- Courteous & confident telephone manner – strong customer focus

- Problem solving skills

- Rapport building & call control skills

- Solid capacity to deal with competing priorities

- Previous experience and understanding of the sales process

- Strong Listening/communication/interpersonal skills

- Negotiation skills and ability to handle customer objections when cross selling insurance

- Detail orientated

- Ability to work in accordance with Compliance, Legislative & Regulatory requirements

- Work in accordance with GE policies and procedures, demonstrating GE values and high ethical standards consistent with the GE Spirit & Letter.

- Understand and ensure all Compliance, Legislative & Regulatory responsibilities are met

- Escalate any Compliance, Legislative or Regulatory issues and/or concerns through the appropriate channels

- Ensuring compliance with regulatory obligations and GE Policy requirements in a complex regulatory environmentQualifications/Requirements: You must be tier II accredited for general insurance
Previous experience cross selling GE insurance products to credit card customers
Solid understanding of GE Capital Customer Solutions policies and proceduresAdditional Eligibility Qualifications: Desired Characteristics:
- Professional
- Compliant
- Friendly
- Self Motivated
- Quick learner
- Committed
- Punctual
- Results focused
- Passion for selling
- Adapts well to change
- Willing to take on feedback
- Eager to learn
- Team player/focused
- Customer Satisfaction focused
- Enjoys challenge of meeting sales targets daily
- Flexible to work the hours and days that fit the business model

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